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Terms and Condition

How Claim Line 365 will assist you

One of our legally trained advisors will listen sympathetically to you and take the details of your accident. Where the advisor feels you would benefit from legal advice and your claim merits further investigation, we will offer to put you in touch with a specialist solicitor without delay. Claim Line 365 will not charge you anything for doing this. We will not ask you to take out any loan, sign anything, or enter into any contract. We do not give you legal advice. That is the job of specialist solicitors.

If we feel we cannot help you, we will let you know, and of course you are free to seek advice elsewhere immediately.

Claim Line 365 will assist you in contacting an independent firm of solicitors. You are free to choose another solicitor. Any solicitor we refer you to is an independent professional from whom you should receive impartial and confidential advice. The solicitors should always act in your best interest, this is a requirement of their professional body.

Claim Line 365 is not in any way responsible for the advice given or other work undertaken on your behalf by these solicitors’ firms. Your solicitor firm will give you their independent advice about the use of legal expenses insurance and any medico-legal reporting agency. Solicitor firms pay Claim Line 365 for marketing, call handling and other services. This does not affect the value of your claim in any way. If you are close to the time limit for making a claim, do not wait, contact the solicitor firm immediately.

Our policy against abusive calls

We operate a zero-tolerance policy towards the abuse of our employees who have a right to carry out their work without fear of being abused. Malicious or abusive calls are a criminal offence under Section 43 of the Telecommunications Act 1984, and NAH will not hesitate to report such acts to the police.

Seek advice quickly after your accident

This is important. Although you generally have 3 years (or longer for those under 18 or suffering from specific illnesses) from the accident date until your claim is time-barred, it is best to gather the evidence while memories are fresh, and get the legal and rehabilitation help when you need it most.

Claim Line 365 is always striving to improve its service to the public

For that reason, we ask the solicitors to provide brief details of the progress and outcome of your case. We treat this information confidentially, but if you do not want the solicitor to report this information, please instruct them accordingly.

Law Society Accreditation

Our member firms have been specially selected to deal with personal injury cases. In England and Wales every one of our firms has an accredited member of the Solicitors Regulation Authority Personal Injury panel.

Changes to the terms

Claim Line 365 may change the site or these terms at any time. If you use the site after Claim Line 365 has changed the terms you will be bound by the new terms.

Governing law and jurisdiction

These terms and your use of this site are governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.

Registered Address: 

Claim line 365 
Floor 33, 25 Canada Square, Canary Wharf, E14 5LB 
Registered in England No. 09666683

Authorisation number is FRN 829867 (Regulated by the Financial Conduct Authority)

 

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